The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.
Incorrect Shipping Information:
If a package is returned to MyCrownOfCurls due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. MyCrownOfCurls is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages:
MyCrownOfCurls is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry,MyCrownOfCurls will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
DAMAGED PRODUCT AND INCORRECT ORDERS:
MyCrownOfCurls is not responsible If you receive damaged product or an order that you feel was processed or filled incorrectly, you must contact us by phone or email within 30 days of placing your order.
Refund and Money Back Guarantee
MyCrownOfCurls stands behind the products we sell. If there is any discrepancy with your order please contact us via email or phone by 7am Central Time the next business day. Once an order has been shipped it cannot be changed or cancelled. Please contact us with any questions or concerns at 1-784-527-6379 or [email protected] To obtain a refund, simply return all bottles (unused) with a note containing your name and address to:
P.O. Box 1829